As you know a software tester reports almost everything. A software tester plays a role of a catalyst in any team. This guy is responsible for making up the team. But on the other hand he’s also involved in breaking up the application. So it’s very important to understand all the issues regarding the application. That’s why we can’t do without a Bug Report. Of course I know that you are concerned with getting the bug fixed.
Bug description usually refers to rather a small statement pointing towards the exact problem. Sometimes a problem requires just a couple of steps to tackle it but a small statement of bug description should refer to the true nature of the problem. For example in case of a problem regarding a server error a detailed bug description can perfectly elaborate the meaning by simply stating that a particular server error occurs when performing such an operation.
You shouldn’t pass your verdict. You shouldn’t do it even if you don’t doubt as for authenticity of the bug you’ve just detected. From my point of view you should stay away from writing a bug report reflecting your intention to pass a verdict on the genuinity of this particular bug. The matter is that it may cause a controversy reflecting your superiority complex as a software tester. Your main task should be keeping your bug report conclusive to support your bug. Apart from that you need to get the bug closed. You should implement diplomacy in bug reporting instead of using some authoritative statements. Thus you can avoid making your bug report unpleasant.
As you know when working with graphical software a tester have to communicate with the developers. One should elaborate as many details as possible. For example it’s advisable to be aware of which buttons have been already pressed and in what order.
In my opinion you need to use exactly simple language in your bug reporting. The matter is that people don’t like reading long paragraphs with complicated professional jargons as well as tongue twisters. A perfect bug report is composed of small and clear sentences. It goes without saying that it should illustrate all the observations related to the required bug. It’s clear that you shouldn’t make your bug report unnecessarily complex. Avoid mentioning too many facts. Stay away from narrating superfluous details because these details can’t be helpful for reproducing the bug. Of course you should avoid writing about common things.
Don’t forget about back references. In case a certain bug contradicts to the specification document related to your project the bug report should provide adequate reference to the corresponding chapters or clause numbers of the particular document being contradicted. I hope you’ll succeed in your bug reporting.
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